Terms of service

Last updated: August 13, 2026

1. About Wild Kamchatka

The Wild Kamchatka online store is operated by PT USAHA PEMUDA PEMBERANI. These Terms apply when you browse wild-kamchatka.com, contact us about an order, or purchase products from us.

Official customer channels:

• WhatsApp: +62 823-3992-4472
• Instagram: @wild_kamchatka_
• Telegram: @wild_kamchatkaa

2. Products and information

We sell food products, including chilled, frozen, smoked, dried, preserved, and shelf-stable products. Product images are illustrative. Natural products can vary slightly in colour, size, appearance, and exact weight. Please review the product information and tell our manager about allergies or dietary restrictions before confirming an order.

We aim to keep descriptions, prices, and availability accurate. If information is incomplete or an obvious error occurs, we will clarify it with you before confirming the order.

3. Orders

Adding products to the cart or preparing a message does not by itself create a confirmed order. After you contact us through an official channel, a manager confirms product availability, the final order, delivery or pickup arrangements, and the amount payable. An order is accepted only after this confirmation.

You are responsible for providing accurate contact and delivery information and for checking the confirmed order details.

4. Prices and payment

Prices are displayed in Indonesian rupiah unless stated otherwise. The final amount, including any applicable delivery charge, is confirmed by the manager before payment. We do not add an unconfirmed charge after you accept the order.

Available payment instructions are provided through an official Wild Kamchatka channel. Do not send payment to details received from an unverified account.

5. Availability

Food products are offered subject to current stock and safe delivery availability. If an item becomes unavailable, we will offer an alternative, adjust the order with your agreement, or remove the item. We do not substitute a product without your approval.

6. Delivery and pickup

Same-day delivery in Bali may be available depending on stock, destination, order time, and courier capacity. Chilled shipping to other parts of Indonesia may be available where the required temperature and delivery conditions can be maintained. Pickup is available only by prior arrangement.

The manager confirms the available method, estimated timing, and final fee before the order is accepted. Please see our Shipping policy for details.

7. Cancellations, issues, and refunds

Because many products are perishable, cancellation or return options can depend on whether preparation or dispatch has started and whether safe storage conditions have been maintained. If a product is incorrect, incomplete, damaged, or appears unsafe on receipt, do not consume it and contact us promptly through an official channel with the order reference and supporting photos where possible.

Our Refund policy explains how we review such cases. Nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited.

8. Personal data

We use personal data to answer enquiries, prepare and fulfil orders, provide customer support, prevent misuse, and meet legal obligations. Please read our Privacy policy for details.

9. Acceptable use

You must not misuse the website, interfere with its operation, attempt unauthorised access, submit false information, or use the site for unlawful activity.

10. Intellectual property

The Wild Kamchatka name, site design, text, photographs, and other original content may not be copied or used commercially without permission, except where applicable law allows it.

11. Responsibility

We are responsible for supplying the products and service confirmed with you and for respecting applicable consumer law. We are not responsible for loss caused by inaccurate information supplied by the customer, unauthorised changes made after delivery, or storage and handling that do not follow the product instructions. This section does not exclude liability or consumer rights that cannot legally be excluded.

12. Applicable law and resolving concerns

These Terms are governed by the laws applicable in Indonesia. If you have a concern, contact us first through an official channel so we can review it. You may also use any consumer complaint or dispute-resolution option available to you under applicable law.

13. Changes

We may update these Terms when our services or legal requirements change. The current version and its update date are published on this page. Changes do not alter an order already confirmed unless the customer agrees or the law requires it.