Refund policy

Last updated: August 13, 2026

Wild Kamchatka sells food products, many of which are perishable or require controlled storage. This policy explains how we review cancellations, order issues, replacements, and refunds. It does not limit mandatory consumer rights under applicable law.

Before confirmation

A cart or prepared messenger draft is not a confirmed order. You can change or abandon it before a manager confirms availability, delivery or pickup, and the final amount.

Cancellation after confirmation

Contact us through an official channel as soon as possible if you need to cancel a confirmed order. If preparation or dispatch has not started, we will review the request and confirm the available option. Once a perishable product has been prepared or dispatched, cancellation might not be possible because safe resale cannot be assured.

Incorrect, incomplete, damaged, or potentially unsafe products

If the product received is incorrect, the order is incomplete, the packaging is damaged, or the product appears spoiled or unsafe:

1. Do not consume the affected product.
2. Store it safely according to the product instructions.
3. Contact us promptly through WhatsApp or Telegram.
4. Provide the order reference, a description of the issue, and clear photos of the product and packaging where possible.

We review each case using the order details and evidence provided. Depending on the circumstances and applicable law, the resolution may include replacement, a partial refund, or a full refund for the affected item. We will explain the proposed resolution before proceeding.

Change of mind and safe return

For perishable, chilled, frozen, opened, or temperature-sensitive food, we generally cannot accept a return based only on a change of mind after preparation or dispatch because product safety and storage history cannot be verified. Unopened shelf-stable goods may be reviewed individually if they are still safe, intact, and suitable for resale.

Refund method

When a refund is approved, the manager confirms the amount and available refund method. Processing time can depend on the payment provider. We do not charge a fee for raising a valid complaint.

Official customer channels:

• WhatsApp: +62 823-3992-4472
• Instagram: @wild_kamchatka_
• Telegram: @wild_kamchatkaa